Professional dry cleaning involves many different operations,
all performed by skilled people, and designed to give your garments
a fresh, clean appearance. All Delken staff are highly trained
in their area of expertise to properly identify, clean and/or finish
all garments, and to exercise a number of special procedures when
handling your items.
For a clean, sophisticated look, see us today!
Before you go!
Look at your clothes!
It is always a good idea to look over
your garments before bringing them to your dry cleaner. This allows
you to find any stains you may have been
unaware of and point them out to the cleaner. You may also discover
items that require repair for ripped seams, loose buttons, tears,
holes, or other damage that you had not noticed. You would be surprised
at how many people have stains and spills that they never noticed!
This is also a great time to check your pockets for pens, tissue,
or other items that may ruin your clothes if they get by
undetected.
What you should do at the store:
Tell us all you can about your
stains, repairs, or other areas of concern!
Most people don't like to spend a
lot of time in their dry cleaners. Many in fact just want to "drop
and go". This is fine but it is always a good idea to enclose a
brief note with your order as to any special instructions concerning
your garments.
If you have the time, don't rush! Go over your clothes and
point out any areas requiring extra care. Check your claim
ticket to be sure that all of the items you dropped off were
accounted for. A good cleaner will be glad to take the time
to answer any questions you may have.
Delken® is always happy to "rush" garments that you
may have overlooked and need for a special occasion but whenever
possible, give your cleaner a reasonable amount of time to process
your order. 3 or 4 business days are always appreciated. This
allows the cleaner to take the time to inspect and process your
garments with the utmost care. Don't rush if you really can wait.
The end result will be a better service provided to you, the
customer!
After you leave the store:
Always check your due date
Before you return to the store to
pick up your orders, be sure you know the date and time that your
orders were promised for. As we all know, it can be frustrating
for everyone when you show up and your garments are nowhere to
be found. This situation can be minimized be being aware of your "Due
Date". Sometimes, for various reasons, orders will not be finished
on time. This is often due to the discovery of damage or stains
on a garment that were not pointed out at the time of "drop off". Of
course, everyone makes mistakes including us, but we do our best
to insure that every order returns to its owner by the promised
time!
All About Alterations:
Know what you have before you
get to the store!
Delken® offers on site alterations
at two locations. 104 State
Road - No. Dartmouth, MA and 933
Pleasant St. - Fall River, MA. Both of these locations offer
fittings and custom tailoring. If you use a location without an
on-site tailor there are some things you should know. If you have
a hole or torn area, be sure to check the entire garment for other
problem spots. Some holes can be easily mended while others may
require some creative sewing talents. Any extra material you have
matching the garment may be helpful in processing this type
of repair. If you are bringing a garment to have a hem altered,
be sure to try it on before you have it altered. Lengths on pants
and other items can often be mislabeled or not manufactured to "exact" specifications
so it always pays to be sure you have what you think you have!
Don't wait till the last minute. Be sure to allow plenty of time
for your repair or alteration to be completed. There may be unforeseen
problems that require additional communication between the customer
and the tailor delaying the completion of your order.
